FAQ's

Do you provide any discounts for team orders?

Yes. We offer discounted pricing for team orders and fundraising. If you are planning to purchase between 10 and 50 pairs of socks, the following discount codes can be used during checkout*:

TEAM10 - 20% off 10 or more Custom Nike Elites socks

TEAM10H - 20% off 10 or more HoopSwagg Brand socks

If you plan to purchase 50+ pairs, please contact sales@hoopswagg.com

*Team pricing is not available for items that are on sale. 

What payment methods do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. You do not need a PayPal account to complete your order, however you may use it if you already have one.

How long does it take to get my socks?

Most orders are shipped USPS First Class mail within 24-48 business hours. You should allow 3-7 days for standard shipping from the time you receive your shipping confirmation email.

During checkout, you also have the option to upgrade shipping to USPS Priority Mail. If you choose this option, please allow 2-3 business days from the time you receive a shipping confirmation email.

NOTE: The shipping times provided above should be used as a guideline, but are not guaranteed by USPS and therefore cannot be guaranteed by HoopSwagg.

If you need guaranteed or overnight shipping please contact info@hoopswagg.com.

Do you ship internationally?

Yes! Currently we can ship to almost all countries outside the United States. If your country isn't listed during checkout, please contact us at info@hoopswagg.com.

How should I wash my socks?

For best results, we recommend turning them inside out, washing with similar colored laundry in cold water, and air dry to prevent shrinking. Do not use bleach!

Will my socks fade?

As long as you follow our suggested washing instructions your socks will not fade.

Do you use 100% authentic Nike Elite socks?

Yes. HoopSwagg provides customization for Nike Elite socks. We purchase all of our Nike Elite socks from an authorized Nike distributor. Our manufacturing process may alter the fit or feel of the original material which should not be associated with the manufacturer of the original materials.

What size socks should order?

Sizing for both Nike Elites and HoopSwgg Brand socks is based upon shoe size and can be found here: 

http://hoopswagg.com/pages/sizing

 

Sizing for arm sleeves is found here:

http://hoopswagg.com/pages/sleeve-sizing

What is your return/exchange policy?

We offer a 30 day money back guarantee on all of our products, with the exception of custom designed team orders which can only be returned due to a product defect. If you are not satisfied with your purchase, simply return them using the instructions provided below. 

If you need to return or exchange an item, please send to:

HoopSwagg
Attn: Returns
12340 SW Tooze Rd
Sherwood OR 97140

 

To avoid any delays, be sure to include the following information in the package:

1. Order Number
2. Instructions (return or exchange) 
a. Reason for return or exchange
b. If exchange, what design and size are being requested?

 

All returns are processed with 48 business hours.